We are looking for a Desktop Support Engineer to provide technical support and maintenance for our desktop and laptop infrastructure in Mumbai. You will be the first point of contact for end-user issues, ensuring minimal downtime and smooth IT operations.
Responsibilities
- Provide Level 1 and Level 2 technical support to end-users via ticket system, phone, and on-site visits
- Troubleshoot hardware issues including desktops, laptops, printers, and peripherals
- Install, configure, and maintain operating systems, software applications, and drivers
- Manage user accounts, permissions, and access controls in Active Directory
- Document all support tickets accurately and maintain knowledge base for recurring issues
- Coordinate with vendors for hardware repairs and warranty claims
Requirements
- 1 year of experience in desktop support, IT help desk, or similar technical support role
- Strong knowledge of Windows OS (Windows 10/11) and basic troubleshooting
- Familiarity with Active Directory, Office 365, and common enterprise applications
- Ability to diagnose and resolve hardware and software issues independently
- Good communication skills and patience while assisting non-technical users
- Based in or willing to work onsite in Mumbai
Nice to have
- CompTIA A+ or similar IT support certification
- Experience with ITSM tools and ticketing systems
- Basic knowledge of networking concepts and printer configuration