We are hiring a Customer Success Manager to ensure every company that signs up on immid.in hires successfully — and comes back to hire again.
What you will do:
- Onboard new companies and guide them through their first successful hire on immid.in
- Build and maintain strong relationships with key accounts — understand their hiring needs deeply
- Monitor engagement and proactively intervene when accounts show signs of churn
- Collect feedback from companies and surface product insights to the team
- Develop playbooks, tutorials, and documentation to scale the onboarding process
What we expect:
- 2–4 years of customer success or account management experience in a SaaS product
- Strong interpersonal and communication skills — written and verbal
- Data-driven mindset — comfortable working with CRM tools and success metrics
- Understanding of the Indian recruiting / HR landscape is a strong advantage
- Ability to manage multiple accounts simultaneously without dropping the ball
Work Mode: Remote / Hybrid (Bangalore preferred)
Location: Bangalore or Remote