Komel Gandhi
✓ Verified🟢 Actively lookingSenior Customer Success Manager
Ahmedabad · 6–10 years experience · Last: ZATO Origin India Pvt Ltd
About
Senior Customer Success Manager with 9+ years of experience across B2B SaaS, FinTech, AI-powered platforms, and enterprise customer operations. Proven success in customer retention, product adoption, onboarding, implementations, account growth, and cross-functional delivery. Reduced churn by 15%, increased adoption by 30%, and maintained up to 90% enterprise retention while leading customer-facing teams and scalable support processes.
Work Experience
Customer Experience Lead
ZATO Origin India Pvt Ltd
Nov 2025 – Mar 2026
Customer Success Manager
DPA Smartcloud IFSC Private Limited
Feb 2024 – Jul 2025
Support Specialist
Revolut Operations India Private Limited
Jun 2023 – Feb 2024
Senior Customer Support Specialist
TTEC India
Sep 2020 – May 2023
Senior Consultant
Cruxton Travel
Jan 2019 – Feb 2020
Assistant Manager
HDFC Bank
Jul 2016 – Jun 2018
Skills
Customer Success ManagementClient OnboardingEnterprise Account ManagementProduct AdoptionSaaSAI PlatformsTeam LeadershipZoho DeskETL & Data ProcessingFinTechProcess OptimizationChurn Reduction
Details
Experience
6–10 years
Location
Ahmedabad
Last Company
ZATO Origin India Pvt Ltd
Notice Period
Immediate joiner
Available From
Immediately
Languages
English, Hindi, Gujarati
Member Since
Sept 2026
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