Client facing professional with 2+ years of backend engineering experience, combining structured troubleshooting and root cause analysis with hands on customer support and communication skills for sales and Business Development role. Practicing client service delivery and sales skills through the Third Bridge Client Service Delivery and Bloomberg Customer Support simulations, and hold a HubSpot Hub Software Certification covering ticket triage, troubleshooting workflows. Bringing empathy, curiosity, patience, and a fast-learning mindset to every customer and client and sales interaction.